A Virtual Gift Card is an electronic Gift Card, as opposed to a traditional physical gift card, and can be purchased from Neiman Marcus and can be redeemed online or at any participating retail location.
There are numerous advantages to using Virtual Gift Cards including the instant gratification and convenience of purchasing and using the gift card. A Virtual Gift Card allows you to add a personal audio or text message and a photo to your gift card. Virtual Gift Cards are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. Virtual Gift Cards are virtual so there are no delivery or handling charges. Lastly, Virtual Gift Cards are an environmentally friendly gift choice.
There are no fees and any unused value remains on the NM Gift Card, or NM Virtual Gift Card until you choose to use it, subject to applicable law in various states.
Yes, our gift cards have a minimum value of $25 and a maximum value of $2,000 per card. Please note: Federal law now requires Neiman Marcus and other retailers to obtain, verify, and record information that identifies customers in connection with purchases of gift cards that equal or exceed $2,000 in value.
There are no delivery or handling charges; you only pay for the face value of the Virtual Gift Card.
Neiman Marcus Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
Yes, you can send yourself Virtual Gift Cards. When purchasing Virtual Gift Cards, simply enter your information on the 'Recipient Information' page. Once you receive the Virtual Gift Card via email, you can forward it to others or print it then share it.
The recipient of the Virtual Gift Card will receive an email and mobile notification (if you selected this option) indicating that a Virtual Gift Card has been sent to them. These notifications include any personal messages and images you added during the gift card purchase process.
You will receive an email notification when the recipient opens the email containing their Virtual Gift Card. You can also track the status of the gift card by entering your confirmation number and email address.
All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our customer support
Occasionally, Virtual Gift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.
You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then selecting the 'Track' button. Once the gift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' The gift card has now been resent.
This is a very popular feature if you want your gift card to arrive at that very special moment. Virtual Gift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.
You may use your gift card for merchandise from Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call and their respective stores, catalogs and websites.
International customers may not redeem gift cards or purchase gift cards online.
Once you have received your email or mobile phone notification, you can view your Virtual Gift Card by clicking the 'Get your Virtual Gift Card here' button.
To use your gift card, simply click the 'Print your gift card' button. Please be sure your printer is switched on and connected to your computer. Once your gift card has been printed, it can be used at any participating Neiman Marcus Location.
To use your gift card for an online purchase, simply enter the gift card number and pin during the check-out process.
To check your gift card balance, go to Neiman Marcus and click the 'Check Balances' link. When prompted, enter the gift card number and pin.
Yes, if you have funds remaining on your gift card you may use them towards a tip. You will receive a slip similar to a credit card where you can write the tip amount in.
To resend your Virtual Gift Card, enter your email address and confirmation number, then select the 'Track' button. Once your gift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' Your gift card has now been resent.
To resend your gift card, enter your email address and confirmation number, then select the 'Track' button. Once the gift card appears, select the 'Send' button. Enter the appropriate email address and select 'Submit.' The gift card has now been resent.
Online gift card orders for physical gift cards received by 12pm CST are processed the following business day. Our basic shipping method is regular mail and we allow 10 business days for arrival before reissuing an order.
Unfortunately, we are unable to convert an virtual gift card to a physical gift card. The virtual gift card can be sent to you for printing and forwarding, the same way you would forward a physical gift card. Remember that Virtual Gift Cards can be personalized with audio, images, and text messages which make it a truly unique gift.
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their Virtual Gift Card. Please click on the 'via web browser' link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the gift card.
If you misplaced your Virtual Gift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.
Neiman Marcus cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact customer service at 1-800-664-4465 for assistance. If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new Virtual Gift Card for that value.